You can delete your Vizigo account and the personal data linked to it at any time.
Delete in the app (recommended)
Open Vizigo → Profile → Delete my account.
For your security you will be asked to sign in again with your password or Google.
Once you confirm, your account is deleted immediately and Vizigo data on your device is cleared.
Request deletion without the app
From the e-mail address registered to your account, send an e-mail with the subject "Delete my account" to [email protected].
After verifying your identity we delete your account within 30 days at the latest and let you know.
Data that is deleted
Account and profile information (name, e-mail, language, preferences)
Your passport countries and passport types
Trips and plans that belong only to you
Your membership, votes and phone number in group trips
Your live location records and SOS records (including location)
Your notification device registrations, place ratings and pass records
Data that is kept or anonymised
Group trips with other members are not deleted; ownership passes to a member of the group. Your name is removed from the plan's "last change" information.
In group expenses the amount stays for the other members' settlement; your name and identity as payer are removed.
Optional anonymous usage statistics and feedback are not linked to your identity; they are kept for at most 12 months.
Database backups are kept for at most 14 days; after that your data is removed from backups too.